Refund policy

Return Policy

We want you to love your hair. Because hair extensions are a personal hygiene product, our return policy is a little different from traditional retail.

Unopened & Unused Items

Returns are accepted within 30 days of delivery, provided the hair has not been removed from its tin, handled, worn, altered, or damaged.

Our tins feature a viewing window, allowing you to inspect the color and texture before making your decision. There is no need to remove the hair from the packaging. Once the hair has been removed from the tin, it is no longer eligible for return or exchange.

Shade Exchanges

Matching naturally grey hair can be challenging from photos alone. If you’d like additional close-up photos or guidance before ordering, we’re happy to help.

If the shade you selected isn’t the right match, we’ll gladly exchange it for another shade at no additional exchange fee, provided the item remains unopened and unhandled. Simply contact us within 30 days of delivery to begin the exchange.

Damaged or Incorrect Items

If you receive a defective item or the wrong product, please contact us within 7 days of delivery. We’ll arrange a replacement or issue a full refund, and we’ll cover the return shipping costs.

Return Shipping

For all other eligible returns and exchanges, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds or exchanges for packages lost in transit.

Refunds will be processed after the returned item has been received and inspected.