Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1-2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Destinations
We currently ship within the United States only.
Shipping Cost
All orders ship free of charge.
Delivery Time
You will receive a tracking number by email as soon as your order ships so you can follow its progress.
Lost, Delayed, or Stolen Packages
Silverline Hair Co. is not responsible for packages that are lost, delayed, or stolen after being marked as delivered by the carrier. We recommend choosing a secure delivery location and tracking your package closely as it approaches its delivery date. If you believe your package is lost or delayed, please reach out and we’ll do our best to help you look into it with the carrier.
Incorrect Shipping Information
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to correct it before the order ships.
Questions
If you have any questions about your shipment, email us at silverlinehaircompany@gmail.com with your order number.